Refund and Return Policy

Refund and Return Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason:

If you did not receive the product within the guaranteed time ( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Exceptions

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address);
  • Your order did not arrive due to exceptional circumstances outside the control of CancerBuster (i.e. not cleared by customs, delayed by a natural disaster), and;
  • Other exceptional circumstances outside the control of CancerBuster.

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Help-Desk
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